Civility in the Workplace

Wednesday, February 2, 2022 (9:00 AM - 4:00 PM) (EST)



You may attend this course on campus or, shortly before the day of the course, you will be provided with information about how to attend live online using either MS Teams or Cisco Webex. Completely up to you! Please note that attending live online requires that you use a desktop or laptop computer in order to have access to all of the live online features ... phones and tablets will only have limited features available. A reasonable internet connection, camera, and microphone will also be required. 

While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line. To address the growing problem of incivility in the work setting, this workshop introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed. The benefits to Civility In The Workplace are countless and will pay off immensely in every aspect of your job. 


  • Define civility, understand its causes, and enumerate at least three of its behavioral indicators. 
  • Understand the costs of incivility, as well as the rewards of civility, within the workplace. 
  • Learn practical ways of practicing workplace etiquette. 
  • Learn the basic styles of conflict resolution. 
  • Learn skills in diagnosing the causes of uncivil behavior. 
  • Understand the role of forgiveness and conflict resolution. 
  • Understand the different elements of effective communication. 
  • Learn facilitative communication skills such as listening and appreciative inquiry. 
  • Learn specific interventions that can be utilized when there’s conflict within the workplace. 
  • Learn a recommended procedure for systematizing civil behavior within the workplace 


  • Introduction 
  • Effective Work Etiquette 
  • Costs and Rewards 
  • Conflict Resolution 
  • Getting to the Cause 
  • Communication 
  • Negotiation 
  • Identifying Your Need 
  • Writing a Civility Policy 
  • Implementing the Policy
CPTC Golden Isles
3700 Glynco Parkway
Brunswick, GA 31525
Wednesday, February 2, 2022 (9:00 AM - 4:00 PM) (EST)
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