Membership Director

Job Summary: 

The Membership Director is responsible for membership growth,  maintenance, retention and support. Their role is to support the members, educate on the value of Chamber membership, and assist with day to day tasks including renewal, enrollment, directory maintenance and billing. The Membership Director will communicate often with the Chamber President to ensure they are aware of all new members, member issues, non payments and status of the member data base.  They will  have a firm knowledge of member benefits, maintain strong relationships with Chamber membership and work to cultivate relationships with prospective members. They shall at all times represent the Chamber and our membership.  

The Membership Director shall also assist with sponsorship recruitment when necessary and support the planning of Chamber events, and shall participate in Chamber events when appropriate. 

Responsibilities: 

Consistently work with membership for retention through regular communication, fostering strong relationships, development of services and clear descriptions of current benefits.

Recruitment and onboarding of new members by completing appropriate documents, ensuring they understand their benefits, invoicing appropriate fees, and, if needed, assisting with setting up their directory listing. 

Maintain the Membership database; to include, updating contact information, adding new members, notating communications and expanding the directory.

Complete monthly invoicing for renewing members and follow up when necessary to collect past due payment.

Management and execution of marketing automation emails for new and renewing members. 

Prepare monthly delinquent report for Chamber President for each member over 90 days past due. 

Coordinate with the President regular member visits. 

Communicate with the Event Coordinator any event requests from members. 

Support the recruitment of sponsorship funds for Chamber events.  

Coordinate and schedule membership digital billboard ads.

Create consistent communications with members regarding benefits or changes. 

Assist members with any issues and communicate with the President if the issue is resolved or needs further support.

Other duties as assigned by Chamber President.  

Job Requirements:

¨ High School Diploma, some college preferred.

¨ Minimum of 2 years experience in Customer Service or similar field.

¨ Ability to work flexible schedule to include nights, and weekends when needed.

¨ Proficiency with an assortment of computer programs.

¨ A strong understanding of superior customer service/business development.

Pay Range - $18-$20 per hour.

To Apply - Email your resume to Kat Hoyt at khoyt@mcintoshchamber.com 

Additional Info

Job Type : Part-time

Education Level : High School

Experience Level : Entry Level

Job Function : Sales, Customer Service

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