Customer Service Representative II
Job Opening: Customer Service Representative III
Location: Coastal Electric Cooperative – Headquarters
Employment Type: Full-Time
Application Deadline: April 12, 2026
Department: Customer Service
Reports to: Customer Service Manager
Pay Range: $45,818-55,638
Apply online at http://careers.coastalelectriccooperative.com
Job Summary
We are seeking a highly motivated and customer-focused Customer Service Representative III to
join our Customer Services team. This position is responsible for providing exceptional service
to our members by assisting with billing inquiries, service requests, payments, and general
account support. The ideal candidate will possess strong communication, organizational, and
customer service skills and effectively manage multiple tasks in a fast-paced environment.
Key Responsibilities
Provide outstanding customer service to members via phone, email, and in-person
interactions.
Process member payments through phone and cash register and balance the cash drawer
daily.
Create and manage service orders including:
New service connections
Service disconnections
Outdoor lighting requests
Meter changes
Energy audits
Right-of-way clearance and hazard requests
Schedule engineering and energy audit appointments.
Process applications for new electric services.
Explain billing, usage, and cooperative programs to members.
Assist members with capital credit information, changes, and retirements.
Help members set up and navigate online account services.
Work with members to establish payment arrangements when needed.
Complete Topaz requests as time permits.
Perform other duties as assigned by management.
Qualifications
High school diploma or equivalent required.
At least one (1) year of experience in a utility billing office, member service call center,
or similar customer service environment.
Cash handling experience with the ability to accurately count back change.
Excellent communication, organizational, and time management skills.
Proficiency with office automation tools including Microsoft Word, Excel, Outlook,
calculators, and cash registers.
Ability to handle confidential information responsibly.
Must possess and maintain a valid Georgia driver’s license, as company vehicle use may
be required.
Work Environment
This position operates primarily in an indoor office environment, requiring extended periods of
sitting and standing while using a computer. The work environment is generally quiet and
professional.
How to Apply
Interested applicants should apply through Coastal Electric Cooperative’s Website.
Please apply online at http://careers.coastalelectriccooperative.com
Submit your application by April 12, 2026
